Production US-EAST image processing problem

Incident Report for Yunique Cloud

Resolved

This incident has been resolved.

Posted Mar 10, 2026 - 11:26 CDT

Update

We are continuing to monitor for any further issues.

Posted Mar 10, 2026 - 09:15 CDT

Monitoring

A fix has been applied to the affected versions and all seems well. We will continue to monitor and test.

Posted Mar 10, 2026 - 09:14 CDT

Identified

We've identified the problem and it seems to affect YPLM v9.? while YPLM v10.? is working as normal so far. We will work towards a fix.

Posted Mar 10, 2026 - 09:00 CDT

Investigating

We are currently having issues with our image processing in US-EAST. AI images are failing to process, while other types are completing normally. We are busy looking for the root cause of the problem and get it solved as quick as we are able to. So far, this is happening for 9.6.0.7 and 9.8.0.5, but more may be affected as we continue testing.

Posted Mar 10, 2026 - 08:33 CDT

This incident affected: US Region (Service Bus).